Frequently Asked Questions

FREQUENTLY ASKED QUESTIONS (FAQ)

Below you will find some Frequently Asked Questions. If your question is not answered here, feel free to contact us

Q. What are the requirements to use InstaBuilder ?

A. InstaBuilder is designed to run on self-hosted WordPress sites only. You will also need the following:

Web hosting server with PHP 5.6+ installed.
WordPress version 4.9+ installed on your server.
Basic knowledge on how to install and use self-hosted WordPress blogs.

Q. Is this a WordPress theme?

A.	No, it’s not. InstaBuilder is a WordPress plugin so you can still keep and use your favorite’s WP theme.

Q. Can I Use InstaBuilder with an Existing Theme?

A. Absolutely, you can use it with any existing wordpress theme. It doesn't matter what theme you use. InstaBuilder is a Wordpress Plugin, it works on its own.

Q. I already own InstaBuilder 1.0. Do I need the InstaBuilder 2.0 and what is the difference?

A. Our new 2.0 platform has been rebuilt from the ground up – to incorporate the latest in web technologies and standards including responsive mobile ready design. We have completely re-engineered the way you create pages with our new Drag and Drop Visual Editor. We also added more advanced features that gives more power, flexibility and ease of use when creating your landing pages.

Q. Are there any ongoing fees for InstaBuilder?

A. No. InstaBuilder is a one-time purchase (Front -End / Main InstaBuilder Plugin). Your purchase includes 1 year of support and updates.

After 1 year, there is an optional renewal if you want continued support and updates. But if you don’t want updates after the initial year, there are absolutely no ongoing fees.

Q. How much is the support and updates renewal after 1 year?

A. You can renew your license for $37 /year

Q. What do I get for renewing my license?

A. Renewing your license provides an additional year of support and software updates. This provides peace of mind knowing you can turn to us for support and assistance. You’ll also continue receiving software updates to ensure WordPress compatibility as well as great new features and enhancements!

Q. What happens to my sites after the 1 year, do they stop working?

A. No. If your license expires, your sites will work as they always have, unless something changes with the WordPress core itself. You just won't receive our plugin updates and won’t be able to ask our friendly team for support.

Q. Can I use InstaBuilder on my Clients’ sites?

A. If you’ve purchased the Developer License then the answer is yes. If you don't, then you can only use this for PERSONAL sites. This means sites you own.

Q. What autoresponders does InstaBuilder work with?

A. Aweber, GetResponse, iContact, MailChimp, etc. In fact, it works with ANY auto responder you have, as long as you have the autoresponder code in HTML version.

Q. Can I use short codes inside the landing pages?

A. Yes, you can add short codes inside the Visual Editor or Landing Pages and they will be displayed correctly on the front end.
In many cases, we can also render the short codes correctly inside the editor itself, but not always.

Q. Do I need to own a web server with SSL supported (https) to be able to use the custom Facebook tabs feature?

A. Yes, since Oct 1, 2012, Facebook required all apps and custom page tabs to be hosted on a secure server. Your WordPress site must be able to be accessed via https protocol in order to use the custom Facebook tabs feature.

Please note that we do NOT provide SSL certs for your server. However, we provide a guide on how to obtain a free SSL certificate in our members area.

Q. I have an SSL certificate. Can you install it on my server?

A. No, we can’t. You must contact your host admin to help you installing the SSL cert for your server.Yes, you can add short codes inside the Visual Editor or Landing Pages and they will be displayed correctly on the front end.

In many cases, we can also render the short codes correctly inside the editor itself, but not always.

Q. Can I upgrade my plan later?

A. Yes. Upgrading is easy. You can upgrade at anytime, simply login to your InstaBuilder member area with your username and password. Go to the Upgrade page to upgrade your license - you’ll only need to pay the difference between your existing license to the license you want to be upgraded to.

Q. Do you have an affiliate program?

A. We certainly do. Our affiliate program is run by ClickBank, one of the best affiliate-network operators, so you can be sure of getting paid on time every time, and Clickbank cuts checks every 15 days! You will earn 50% commissions on every sale you referred. Find out more about our affiliate program here.

Q. Do you have a money back guarantee?

A. Yes we do. We’re offering a 60-Day Money Back Guarantee. If within 60 days after purchase you're not satisfied with our InstaBuilder plugin, we'll refund your money immediately -- no questions asked! Our InstaBuilder is offered through Clickbank. Hence, to request a refund, please go to https://www.clickbank.com/orderDetail.htm and put in your order number and email address. When the order details come up, click on "Get Support" and you will then get an option to request a refund, if the product is still within the money-back guarantee period.

Q. How do I contact support if I have further questions?

A. Our dedicated support team can be reached directly by going to: //asksuzannatheresia.com If you have questions about InstaBuilder that aren’t listed here, please submit a ticket to us and we’ll be happy to help.